1-800-EASTCOAST (AU)
0-800-447-658 (NZ)
+61-7-5555-8900

BOOKING TERMS AND CONDITIONS

Payment

Payment is made in full on arrival in New Zealand Dollars (NZD). We accept Visa and MasterCard Credit and Debit Cards, Eftpos, Cash and Travelers Cheques. Customers choosing to pay by EFTPOS, Cash or Travellers Cheques, it is compulsory for Premium Reduction Waiver to be accepted at the time of rental. A Visa or MasterCard Credit/Debit Card will also be required for security purposes.

NOTE: In all cases the credit card holder must be named as the main hirer and will be required to sign either the rental agreement or by prior approval, complete our credit card authorization form.

The use of Debit Card as security will incur a 5% surcharge on the full cost of rental.

Credit Card payments will incur a Merchant Service Fee of 3.0% in addition to the total amount payable.

Holding Deposit

East Coast Car Rentals will pre-authorise an amount up to the chosen excess on the hirers credit card. The pre-authorisation amount will be held by your credit card issuing bank and will automatically be released in approximately 5-7 business days. Debit Cards and International issued Credit Cards may take longer.

Hirers not using the credit card nominated for security as their payment method will automatically have the premium reduction waiver added to their rental at the prevailing rate.

The use of Debit Card as security will incur a 5% surcharge on the full cost of rental.

Credit Card payments will incur a Merchant Service Fee of 3.0% in addition to the total amount payable.

Area of Use

You and any authorised driver must only use the vehicle on a road which is properly formed and sealed.

Vehicles may be taken to the South Island but must be returned to Auckland. Travel on the inter-island ferry is entirely at the renter’s risk. Vehicles are not to be taken on all beaches including Ninety Mile Beach, Coast Road to Russell, Lake Waikeramoana Rd SH 38 or any unsealed Roads. Vehicles are not to be taken above the snow line.

Travel on beaches or through streams, dams, rivers or flood waters is prohibited at all times.

NOTE: Travel to the South Island is not permitted from 1 May through to 31 October. Customers will be in breach of contract if travel to the South Island occurs during these dates.

Hirer's Liability

It can be challenging for customers to understand the possible liability they will incur if they have an accident in a rental vehicle. Many consumers are unaware that car rental 'insurance' is very different to the insurance they purchase for their private vehicle and that excesses are much higher. East Coast Car Rentals provides the following option to reduce your excess in the event of damage.

Premium Reduction Waiver (PRW)

East Coast Car Rentals Premium Protection Package protects you against damage caused as a result of Multi Vehicle Accidents plus Single Vehicle Accidents, Hail and Storm Damage (except flood damage), theft, fire, Animal Damage, Windscreens, Tyres and Headlight damage.

PREMIUM REDUCTION WAIVER (PRW)
FOR ALL LOCATIONS
Vehicle Class
COMPACT, ECONOMY, METRO, INTERMEDIATE
Driver's Age
Age 21-24
Age 25-80
Multi Vehicle Liability
$3300
$3300
Single Vehicle Liability
$5500
$5500
1-7 days rental (per day)
$21.00
$21.00
8-14 days rental (per day)
$21.00
$18.80
15+ days rental (per day)
$21.00
$16.60
Reduced Liability with PRW
$500
$385
Vehicle Class
FAMILY
Driver's Age
Age 21-24
Age 25-80
Multi Vehicle Liability
$3300
$3300
Single Vehicle Liability
$5500
$5500
1-7 days rental (per day)
$21.00
$21.00
8-14 days rental (per day)
$21.00
$18.80
15+ days rental (per day)
$21.00
$16.60
Reduced Liability with PRW
$500
$500
Vehicle Class
FAMILY SUV, 8 SEATER MINIVAN & 1-TONNE VAN
Driver's Age
Age 21-24
Age 25-80
Multi Vehicle Liability
$3500
$3500
Single Vehicle Liability
$5500
$5500
1-7 days rental (per day)
$27.60
$27.60
8-14 days rental (per day)
$27.60
$24.30
15+ days rental (per day)
$27.60
$21.00
Reduced Liability with PRW
$800
$500
Vehicle Class
12 SEATER MINIBUS
Driver's Age
Age 21-24
Age 25-80
Multi Vehicle Liability
$5000
$5000
Single Vehicle Liability
$5500
$5500
1-7 days rental (per day)
$27.60
$27.60
8-14 days rental (per day)
$27.60
$24.30
15+ days rental (per day)
$27.60
$21.00
Reduced Liability with PRW
$1000
$1000

Drivers Qualifications

Each driver must be listed on the Rental Agreement and must present their drivers license at time of collection. An additional driver/hirer fee of $11 per driver will apply. Maximum 4 drivers per rental.

Drivers aged between 21 and 25 years of age (as of the last day of the rental period) are still entitled to hire, however are subject to a compulsory, additional $8.80 per day surcharge.

We can rent to drivers over the age of 80 subject to the approval of the renting officer.

Drivers who hold a valid Provisional License may rent from East Coast Car Rentals under the following provisions;

  • The Provisional driver must have held his/her license for a minimum period of the 12 months prior to the start of the rental.
  • The customer must accept the full PRW options.
  • The customer will abide by the terms of the rental contract as well as those restrictions associated with the license.

Learner Drivers (L Plate) are not permitted to rent vehicles with East Coast Car Rentals.

Cancellation Policy

To ensure the smoothest possible rental transaction we will allocate a specific vehicle for your use prior to your arrival, thus removing its availability from our fleet. This process generally takes place 7 days prior to collection. Therefore the following cancellation fees will apply.

  • 7+ days notice - NO Cancellation fee.
  • 24 hours to 7 days notice - $100 Cancellation fee(This will be charged but you will be given an equal amount credit to your next rental).
  • Within 24 hours / No Show - Up to full cost of "estimate of charges".

Reservation Amendments

Confirmed reservations can be altered and are subject to availability. Changes to the length of rental may alter daily rates or any other specially discounted offers. Please advise staff on arrival if the 'return' date is to be different than that booked. If during the rental an extended hire is required, the hirer must contact our Reservations office on 0-800-447-658 between 7am and 4pm. All extensions must be paid for in advance of the extension period. Please have your booking/reservation number available when you call.